Refund policy

We want you to be happy with Schmingo.

• 14 days, as long as the pass is unused. You get a full refund within 14 days of purchase if you haven't used the pass on an event yet. You don't need to give a reason.
• Used passes: once a pass has been added to an event, it can't be refunded. If something went wrong at your event because of us, write to us anyway. We'll look at it.
• How: reply to your Paddle receipt, or go to paddle.net and find your order. You can also email hello@schmingo.com and we'll pass it on.
• Who refunds: Paddle, our merchant of record, sends the money back to the card or account you paid with. It usually arrives within 5–10 working days.
• After 14 days: passes can no longer be refunded.
• Custom work: refunds follow what we agreed in writing.

Last updated: 10 November 2026